Shipping Policy
This Shipping Policy explains how Nexlume Publishing LLC handles shipping and delivery for physical products purchased through our website.
1. Order Processing
Orders are typically processed within a reasonable business timeframe after payment is received. Processing times may vary depending on product availability, order volume, holidays, or other operational factors.
2. Shipping Methods
We may use third-party shipping carriers to deliver orders. Available shipping methods and estimated delivery windows, if provided at checkout, are estimates only and are not guaranteed unless expressly stated.
3. Delivery Delays
Delivery may be delayed due to:
- carrier issues,
- weather,
- customs processing,
- supply shortages,
- incorrect address information, or
- events beyond our reasonable control.
We are not responsible for delays caused by carriers or external circumstances outside our control.
4. Address Accuracy
Customers are responsible for providing complete and accurate shipping information. We are not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete addresses.
5. Lost or Damaged Shipments
If an order arrives damaged or appears lost in transit, customers should contact the carrier first where appropriate and retain all packaging materials. We may review claims for replacement or refund on a case-by-case basis.
6. Shipping Fees
Shipping charges, if applicable, will be displayed during checkout before the order is completed.
7. International Orders
If international shipping is offered, customers are responsible for any customs duties, taxes, import fees, or related charges unless otherwise stated.
8. Contact by Mail
Shipping-related inquiries may be mailed to:
Nexlume Publishing LLC
6210 Wilshire Blvd Ste 200 PMB 709
Los Angeles, CA 90048